1. General Information

The information provided on this website or through any communication regarding our EV charger installation services in Dubai is intended for general informational purposes only. While we strive to ensure accuracy and completeness, all information is subject to change without prior notice due to evolving regulatory requirements, technology updates, and third-party infrastructure changes.

 

2. Regulatory Compliance

Our EV charger installations in Dubai comply with the rules and regulations set by

• Dubai Electricity and Water Authority (DEWA)

   

• Roads and Transport Authority (RTA)

   

• Dubai Municipality

   

• Abu Dhabi Quality and Conformity Council (ADQCC) (if applicable to Abu Dhabi-based installs)

   

• UAE Fire and Life Safety Code of Practice

   

We make every effort to stay updated with all relevant laws, permits, and zoning guidelines. However, it is the responsibility of the customer (property owner or facility manager) to:

• Secure necessary civil, municipal, or landlord permissions before installation.

   

• Ensure their premises meet the eligibility criteria for electrical modifications.

   

• Provide access to approved electrical drawings if required.

 

3. Site Inspection and Installation Terms

All installations are subject to a mandatory site survey. We reserve the right to cancel, postpone, or modify installation plans if:

• The site does not meet technical feasibility.

   

• Electrical load is insufficient or unsafe.

   

• There are unforeseen site hazards or legal restrictions.

   

The customer is responsible for providing accurate details about existing electrical infrastructure, vehicle make/model, and charger usage expectations.

 

4. Third-Party Approvals and Delays

Any delays or rejections caused by third-party agencies, government departments, utility providers, or building authorities are beyond our control. We shall not be liable for losses (financial, operational, or otherwise) resulting from:

• Permit approval delays

   

• Grid upgrade delays by DEWA

   

• Non-compliance discovered during inspection

 

5. Safety and Warranty

We install chargers that meet UAE safety, quality, and certification standards (such as DEWA-approved or ADQCC-certified). However:

• Electrical safety beyond the charger unit (e.g., wiring, breakers, grounding) is the customer’s responsibility, especially if handled by a third-party contractor.

   

• Any tampering, unauthorised repair, or unapproved installation modification will void the warranty and may lead to regulatory fines or safety risks.

   

• Warranties cover manufacturer defects only and do not include damage caused by lightning, power surges, poor maintenance, or negligence.

   

6. Privacy Policy

We collect certain personal and technical data during the booking, installation, and support process, including but not limited to:

• Full name, contact number, email address

   

• Installation address and access details

   

• Vehicle information

   

• Electricity consumption (if integrated with smart metering)

   

We use this information solely for:

• Fulfilling your service request

   

• Coordinating with DEWA or local utility providers

   

• Customer support and warranty tracking

   

• Product upgrades and system alerts

   

Your data will not be sold, rented, or shared with third parties except:

• To meet legal or regulatory requirements

   

• For coordination with licensed third-party installers or electrical contractors

   

• For warranty registration and compliance with government grant schemes (if applicable)

   

By proceeding with installation, you consent to our collection and limited use of this information. You may request data deletion in accordance with UAE data protection regulations, except where retention is required by law.

 

7. Limitation of Liability

Under no circumstances shall we be held liable for:

• Injuries or accidents due to misuse of the charger

   

• Vehicle battery or onboard charger damage caused by manufacturer defects, third-party interference, or faulty vehicle systems

   

• Damages resulting from force majeure events (e.g., floods, fires, storms, earthquakes)

   

8. Grant, Subsidy, and Rebate Disclaimer

Eligibility for any government subsidy or rebate (such as DEWA Green Charger initiatives) is subject to change. We do not guarantee acceptance into such programs. Final approval lies with the respective authority. Customers are encouraged to verify grant availability at the time of booking.

 

9. Changes to this Disclaimer

We reserve the right to update this disclaimer at any time without prior notice. Updated versions will be published on our website, and continued use of our services constitutes acceptance of these terms.