Effective Date: 12-08-25
This Privacy Policy outlines how we collect, use, store, share, and protect the personal data of individuals when you use our services related to EV charger installation in Dubai, UAE.
By accessing our website, mobile applications, or customer portal, or by using our EV charger installation services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal and technical data:
A. Personal Information
- Full Name
- Email Address
- Mobile Number
- Emirates ID (where applicable)
- Physical Address (for installation purposes)
- Vehicle details (make, model, registration number)
- Utility account numbers (e.g., DEWA)
- Payment and billing information
B. Technical & Usage Information
- Device information (IP address, browser type)
- Charger serial number and usage statistics
- Session logs, energy consumption, and charging patterns
- Location data of the charger (for fleet or public units)
- Data from CITA EV App or CPMS (if applicable)
2. How We Use Your Information
We use your data to:
- Schedule and execute charger installations at your property
- Coordinate with DEWA and local authorities for approvals
- Register EV chargers with smart meter systems or tariff plans
- Issue service invoices, receipts, and tax documents
- Provide support, updates, and system diagnostics
- Improve our products, website, and mobile app
- Meet compliance obligations as per UAE law
3. Legal Basis for Processing Data
We process your data under the following legal bases, as per the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021):
- Consent: You have given explicit consent (e.g., via form submission).
- Contractual Necessity: Data is required to fulfil our service agreement.
- Legal Obligation: We must comply with UAE government or utility requirements.
- Legitimate Interest: For service improvement and network efficiency.
4. Sharing Your Information
We may share your information with:
- Government and Regulatory Bodies: DEWA, RTA, Dubai Municipality (for permits, approvals, and subsidies)
- Licensed Installers and Contractors: Only the minimum necessary data is shared to perform services
- Payment Processors and Banks: For secure billing
- Legal Authorities: If required by court order or law enforcement
We do not sell, rent, or share your data with third parties for marketing purposes.
5. Data Retention
We retain your data only for as long as necessary to:
- Fulfil installation and warranty services
- Maintain service logs for legal or regulatory audits
- Meet contractual or tax obligations (typically 5-7 years)
After this period, data is securely deleted or anonymized.
6. Data Security
We implement robust measures to safeguard your data:
- SSL encryption for web forms and portals
- Role-based access control for employees
- Secure local and cloud storage with UAE- or GDPR-compliant data centres.
- Regular audits, backups, and penetration testing
- Strong password protection and two-factor authentication for user logins.
7. Your Rights
Under UAE law, you have the right to:
- Request access to your personal data
- Ask for corrections or updates to inaccurate information
- Withdraw consent (if processing is based on consent)
- Request deletion of your personal data (subject to legal exceptions)
- Object to certain processing, such as marketing
To exercise your rights, email us at info@evchargeruae.com
8. Cookies & Analytics
We use cookies on our website to:
- Track user behavior for website improvement
- Store preferences and login sessions
- Analyze traffic via tools like Google Analytics
You can control cookie settings through your browser or opt out entirely.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover we have accidentally collected such data, we will delete it immediately.
10. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. International Data Transfers
Where data is stored or processed outside the UAE, we ensure appropriate safeguards are in place – such as data processing agreements and hosting in GDPR-compliant jurisdictions.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date above and notify you via email or our website, where appropriate.
13. Contact Us
For any concerns, questions, or requests regarding this Privacy Policy or your data, contact:
Privacy Officer
EV Charger UAE
Business Bay, Dubai, UAE
Email: info@evchargeruae.com
Phone: +971 58 1755009
